In order to operate our business and provide information and services to You, it is sometimes necessary that we collect or process information about You. In general terms, this information will include one or more of the following:
- Information that you provide to us directly, such as in the situation where you complete an online form or send us a message via our website;
- Information that is automatically sent to us by Your computer’s internet browser when you visit our website, such as your computer’s technical address (or ‘IP address’) or information about which particular internet browser you are using and so on;
- Information about how you use our website or our services, such as which pages you visit, how frequently you visit the site and so forth.
Our commitment to data privacy
We are fully committed to maintaining the privacy of any information (‘personal data’) that you provide to us. We ensure the necessary steps are taken to protect the privacy of all users throughout their visiting experience. Furthermore, we commit to ensuring that such data is held securely, used appropriately and only retained for as long as is necessary.
Our systems and services are designed with privacy in mind, and we operate a ‘data minimisation’ principle wherever possible which means that we will only ever ask you for the minimum amount of information required to provide our services efficiently. We do not retain (and therefore maintain) any more information than is necessary. We comply to the fullest extent possible to all UK national laws and requirements for user privacy and the European Union’s General Data Protection Regulation, where applicable.
What is personal data?
‘Personal data’ is any information that allows us to identify you personally. This includes your name, email address, postal address etc. We will always seek to gain your explicit consent to providing this information before we collect it from you, although this may not be the only legal basis on which we collect the data.
While other types of information, such as your computer’s ‘IP’ address or broad geographical location generally do not allow us to identify you directly, we will still cover the use of such data here.
What information do we collect?
We collect information from you when you subscribe to our email updates, provide your email address to request a free download, join an email course, gain access to quiz results or when you place an order. When subscribing to our email list, responding to a survey, filling out a form, ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. We will only ask for the minimum information which will be kept securely for a limited amount of time only.
You may, however, visit our site anonymously.
How your data is protected
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
- Access control: access to personal data is strictly limited in line with our policy detailed in the ‘who we share data with section’ on this page. Access is controlled by individual user accounts, where a strong password policy is enforced.
- Dedicated security software: We operate dedicated security scanning and access control software on all of our websites. This software is responsible for limiting login attempts to our site, blocking potentially malicious attempts to access our services, and regularly performing full file system scans.
- Data encryption: where data is stored in a cloud facility (such as the storage of website backup files), that data is encrypted both ‘in transit’ and ‘at rest’ – meaning that all data is securely obscured both during the process of transfer to the cloud provider, and then additionally when it is in storage at its final location.
This website is also secured with SSL encryption, which means that all traffic to and from our servers is encrypted. This applies to our own administrative access to the website as well as that of users of our services.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, who are required to keep the information confidential.
- Selection of third party service providers: we use a very limited number of third party service providers, but some are essential for the provision of physical hosting environments and cloud services. One of the core factors in the selection of such providers is their ability to provide secure systems and processes. We have written Data Processing Agreements with each of our core service providers that sets out the requirements for data security.
- ICO registration: We are registered with the Information Commissioner’s Office, the UK’s data regulator, ensuring that our data privacy record and reputation is available in the public domain. Registration number: ZA375851.
We take commercially reasonable steps to protect Information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Site may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Your rights regarding your personal information
We will only process personal data after explicit, informed consent has been given. “Processing” thereby means personal data collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Consent shall be presented in a manner which is clearly distinguishable from other matters, in an intelligible, transparent, concise and easily accessible form, using clear and plain language.
In the situation where you have directly provided personal information to us (such as by completing an online form, subscribing to our email lists or contacting us for further information), you have a number of rights regarding the personal data that we hold:
- You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
- You have the right to obtain confirmation as to whether or not your personal data is being processed, and, where that is the case, access the personal data, the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed (if applicable), where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period. Upon request, we shall provide a copy of the personal data undergoing processing.
- You have the right to obtain, without undue delay, the rectification of inaccurate personal data concerning you. This includes completion of incomplete personal data, including by means of providing a supplementary statement.
- You have the right to request erasure of personal data concerning you without undue delay where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed or upon withdrawal of consent and where there is no other legal ground for the processing.
- You have the right to obtain a restriction of processing where the accuracy of the personal data is contested, for a period enabling us to verify the accuracy of the personal data or if you feel the processing was unlawful. Restricted data shall, with the exception of storage, only be processed with the your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State. We shall inform you before the restriction of processing is lifted.
We shall communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We shall inform you about those recipients if requested.
- You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format.
- You have the right to object, on grounds relating to your particular situation, at any time, to processing of personal data concerning you unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. Where you object to processing for direct marketing purposes, we will stop processing your personal data for such purposes immediately and free of charge to you.
In the situation where we collect personal data automatically (such as from your internet browser or via internet Cookies or other similar technologies):
- You have the right to object to the legal basis upon which we are collecting this data, and we have an obligation to consider and respond to that objection;
- You have the right to request the prevention of further processing of your data while your objection is considered;
- You have the right to make a complaint to the relevant data protection authority (which, in the UK, is the Information Commissioner’s Office or ‘ICO’)
- In most circumstances, you can exercise these rights without paying a fee to us.
What data do we collect?
We will only ask you for the minimum amount of information required. Any information collected will be retained for a maximum of 12 months. If you choose to enter into a service agreement with us (e.g. when signing up to an online course or joining a membership programme, we will retain the data for the length of our ongoing agreement plus a maximum of 12 months.
- We may use your contact information to contact you about other of our own services that we believe may be of genuine interest to you.
- We will NOT use this data for any further purpose without your express further consent.
- We will NEVER sell your information to any 3rd
Specifically, we generally collect the following data:
- Website contact forms
When you complete one of the contact forms on our website, we will ask you for a number of pieces of personal information, such as your name, email address and other contact details. This is obviously required for us to respond to your request.
If you do not use or submit an online form on the website, no data will be collected in that regard.
- Account log-ins
For some website functionality, we will need to create for you a user account that allows you to login to the site to ensure that only authorised individuals can access your data and that functionality. Examples include when you make an online purchase via the site, or when you have a role in administering or contributing towards the website content (such as a blog author). The purpose of these user accounts is to protect your personal data behind login security, and to protect the integrity of our site and the servers that run it. Data collected will generally involve your name and email address (which doubles as username) as a minimum, but may include your postal address if it is required for online purchases. If you do not register for an online account then no such data will be collected in this regard.
- Technical data (such as IP addresses)
When you visit our website, our systems will log a record of your visit in our server logs, and typically this record will include the technical ‘IP’ address that is associated with your device and the browser type and version that you are using.
Such server logs are extremely common practice, and are used to monitor technical resources, monitor high-level server activity, and importantly to detect and prevent malicious or fraudulent activity on our systems. This data can also be used, if required, to diagnose reports of technical issues. The storage of IP addresses, allow us to identify patterns of behaviour (such as repeated malicious attempts to access a system).
IP addresses, in and of themselves, do not allow us in any way to identify you as an individual, especially given that it is very common for IP addresses to be dynamically allocated by your service provider, and will therefore often routinely change.
Furthermore, we do not and will not use the content of server access logs to attempt to determine an identifiable individual. We therefore do not consider that data held within server logs falls within the scope of ‘personal data’, and accordingly we do not seek your consent to collect it.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. This allows us to better understand how users are using our website and other related services and support some website functionality.
These technologies are used by most websites as they provide useful insight into how the services are being used, as well as improving speed, performance and security, and enabling us to improve our personalisation of your experience.
There are a number of ways that you can influence how cookies are used on your particular device. Most commercial browsers (such as Chrome, Safari, Edge, Internet Explorer, Firefox etc) allow you to set preferences for whether to allow or block website cookies.
They will also provide tools that allow you to remove any cookies that have already been set. Using the ‘Help’ functionality of your browser, or an internet search, will help you to understand how to use these features for your particular browser.
- Website analytics
We use Google Analytics to better understand what people look at on our website.When people visit our site, information about their visit (such as which pages they look at, how long they spend on the site and so on) is sent in an anonymous form to Google Analytics (which is controlled by Google).
The data contains information about anyone who uses our website from your computer, and there is no way to identify individuals from the data.We ensure that no personally identifiable information is ever contained within the data sent to our analytics providers, and we also perform a process which partially obscures your IP address information.
As analytics information is not personal data, we do not specifically ask for your prior consent.
- Other Google services
In addition to Google Analytics, we use a number of industry-standard Google services to provide particular pieces of website content. These include:
- Google Fonts: We may use one or more of Google’s web fonts to ensure that our website content is displayed in a clear and consistent fashion across all of the different types of devices and browsers.
- Google Maps: We may use the Google’s mapping services to provide dynamic geographic maps on our website
- Google Recaptcha: We may use Google’s Recaptcha service (which provides the ‘I Am Not A Robot’ functionality) on our web contact forms. This is a security measure to prevent the abuse of our contact forms by automated programs.
Each of these services involve our website making a connection to one or more Google servers, and may result in Google placing cookies on your device.
Like the vast majority of commercial websites, we use social media cookies from Facebook on our site. The cookies are placed by Facebook, and we use them to understand the effectiveness of social media campaigns that we operate.
If you are not logged into Facebook when you view our site, then it is not possible for any personal information about your visit to be collected, and therefore we do not specifically ask for your prior consent.
If you are logged into Facebook when you view our site, then Facebook will know when you visit us. We do not have any access to the detail of that personal data, as you have consented to share it with Facebook, not us. We just get to see anonymised data about the numbers of people who have responded to our advertising or other social media activity.
There are a number of ways of controlling the ads that you see based upon your activity on Facebook. The following resources may help to understand those choices:
- How to opt-out of Facebook interest-based advertising on your browser or mobile device: https://www.facebook.com/help/568137493302217
- About Ads: http://www.aboutads.info/choices
- Your Online Choices: http://www.youronlinechoices.eu/
You can always use your browser’s ‘private’ or ‘incognito’ mode to browse websites anonymously.
What do we use your information for?
Any information we collect from you may be used to personalise your experience (your information helps us to better respond to your individual needs), to improve our website and customer service, to process transactions, to administer a contest, promotion, survey, or other site feature or to send periodic emails.
- To send periodic emails
When you sign up to receive any of our newsletters, respond to a survey, register for a class, or purchase any product or service, you may be required to provide us with personal information about yourself, such as your name, address, email address, and phone number. We do not collect any personal information from visitors when they use the site unless they provide such information voluntarily, such as by registering or sending us an email or signing up for a newsletter.
Subscriptions to our email lists are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018. No personal details are passed on to third parties nor shared with companies or people outside of the company that operates this website. Under the General Data Protection Regulation 2018 you may request a copy of personal information held about you by this website’s email newsletter program. Generally, this information will be provided to you free of charge within a month after we verified your identity (to ensure you are authorised to access the information requested). If you would like a copy of the information held on you please write to the contact address at the bottom of this policy.
Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content and times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable, clear instructions on how to unsubscribe will by detailed instead.
• To process transactions
When you wish to purchase a product or service, you will be required to provide certain information which may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Other Information we may collect may include:
• Additional information about yourself that you voluntarily provide to us (e.g., via a survey), such as household income range, gender, product and service preferences, and other information that does not identify you personally.
• Information that we automatically collect when you use the Site, including, without limitation, IP addresses, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of the Websites you visit; and similar data; and Information about your device, including the type of device; universally unique ID (“UUID”); advertising identifier (“IDFA”); MAC address; operating system and version (e.g., iOS, Android or Windows); carrier and country location; hardware and processor information (e.g., storage, chip speed, camera resolution, NFC enabled); network type (WiFi, 3G, 4G, LTE); and similar data.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
However, anonymised or non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Outside Sites (Their Privacy Policies May Be Different)
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website (external links are clickable text / banner / image links to other websites).
The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owner participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website or its owner will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owner through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owner. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owner cannot be held liable for any damages or implications caused by visiting any shortened links.
Information You Share
Please keep in mind that whenever you voluntarily make your Personal Information available to third parties (for example on message boards or web logs, through email, during webinars, classes, telephone conferences, or coaching calls or in comment or chat areas) that information can be seen, collected, heard, and/or used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
Childrens Online Privacy Protection Act Compliance
Terms and Conditions
Please also visit our disclaimers section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://increasingselfworth.com/disclaimer/.
This policy was last modified on 18/05/2018 to version 1.3.
How to contact us
In terms of your use of this website, Dr Bernadette Sewell, acts in the capacity of Data Controller. Should you have any questions or concerns about the data we hold about you, we can be contacted using the information below:
Data Controller: Dr Bernadette Sewell
Information Commissioner’s Office (ICO) Registration: add
Correspondence address: International House, 12 Constance Street, London, E16 2DQ, United Kingdom
Email address: firstname.lastname@example.org